Frequently Asked Questions

Full supply and installation, handled entirely by our own in-house team — no subcontractors passed in halfway through the job.

Yes. Every stove, flue and oil appliance installation is carried out and signed off by registered engineers.

We rebuild the fireplace where needed, fit the flue liner, sweep the chimney and carry out the smoke test — everything required to get your fire signed off and ready to use.

Yes, finance is available through our partner, Ideal4Finance, subject to status and credit checks. Use the calculator on our Stoves & Fires page or get in touch to apply.

We do — alongside traditional log burners and electric fires, we design and fit media wall fires and outdoor fire bowls and firepits.

Yes — we install all types of flue liners, whether or not it's part of a full stove installation.

Yes, we offer full servicing and certification for existing stoves, even ones we didn't originally install.

We keep a large range of reclaimed and refurbished stoves in stock — many in like-new condition, at a fraction of the price of buying new. Ask in the showroom or get in touch for current availability.

Yes — we stock spares for all models of stove, including replacement stove glass, rope seals, fire bricks, grates, baffle plates and handles. Direct post is available with same-day or next-day delivery. Send us a photo of your stove and its make/model and we'll help identify the right part.

Yes — we offer a free collection service, and it's included at no extra cost when we fit your new stove. Find out more ›